Doctors: Do You Run a Digital OPD on WhatsApp & Hike?

In this technology era, where everything is digital, how can clinics and OPDs afford to lag behind. Instant messengers such as WhatsApp, Hike and Telegram have already swayed people and organizations across the globe.

Healthcare industry too is not left far behind. Many clinics, hospitals and doctors in Singapore, South Africa, Brazil, Malaysia, Dubai, Netherlands and India have already started offering free and paid OPD services on WhatsApp, Hike and other instant chat messengers.

What is a Digital OPD on WhatsApp and Hike?

A general OPD (outpatient department) means a hospital department where patients receive diagnoses and/or treatment but do not stay overnight. Digital OPD, on the other hand, means where patients receive diagnoses and or treatment over phone or internet using WhatsApp, Skype or Emails or SMS.

Doctors can not only communicate with patients, but also with other senior doctors for getting an opinion. For example, a Doctor in Dubai can get an opinion from a senior doctor in Singapore on WhatsApp or Hike instantly about a patient’s heart report.

“Digital OPD is highly useful for chronic diseases such as diabetes, hypertension and heart disease, points out Dr Devi Shetty, senior cardiac surgeon and chairman, Narayana Health.” as stated in this news published in the Times of India.

Why doctors are relying on Bag A Chat app for Digital OPD on WhatsApp or Hike?

Bag A Chat app enables functioning of digital OPD smooth and manageable on WhatsApp and Hike.

Here are some of the best features helping doctors consult better on WhatsApp and Hike.

1. Selectively save patient messages, reports messages and medical images in the app, on your cloud Google Drive or DropBox, so you will never lose the information, in case it gets deleted by WhatsApp or by mistake. Once information is saved on the cloud, you can even view it from any device including the laptop.

2. Quick search patient’s months/year old chat messages by just entering his name, date range, text or label.

3. You can add labels to messages! So if you want to keep messages from multiple patients with one type of ailment together, or keep a particular type of medical discussion in doctors groups separately - simply add labels. Group messages logically to refer quickly.

4. Set appointment reminders to patients chat messages for sending the opinion or a follow-up.

5. Select and share these chat messages to senior doctors for quick help.

6. All the media files of patients e.g. MRI scan, x-ray image etc. are stored privately. It is not mixed with the gallery folder, ensuring those don’t get deleted by mistake.

Not only these, but doctors can also integrate a customized Bag A Chat app with their internal HIS (Hospital Information systems)or applications for tracking patient records and consulting records.

If you are a doctor and looking for a customized Bag A Chat app solution, write to us at info@bagachat.com and we shall get back to you quickly.

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Now Set Hike or WhatsApp Alert to Chat Messages

Setting alerts to important chat messages is a growing trend on WhatsApp, Hike, Telegram, SnapChat and other popular chat messengers in countries such as South Africa, Brazil, India, Singapore, Netherlands or Dubai that host a large number of user base.

When you are a part of a large group or using WhatsApp and Hike for important business & personal communication, you need more than just chatting and saving messages to email or cloud. Setting an alert is one of an important need once should always have.

Why set alerts to WhatsApp & Hike chat messages?

With Bag A Chat app, you can now set appointment reminders or alert to WhatsApp or Hike Chat messages instantly. Below are some real-life examples of how setting alerts to chat messages can help you do more on WhatsApp and Hike -

1. Doctors: If you are a doctor who consults patients on WhatsApp regularly. You can easily set an appointment reminder on a message from a patient that you need to meet.

2. Real Estate Agency: A real estate agent can easily set an alert to follow up with a client or buying or selling of a property that he has sent an enquiry to you on WhatsApp or Hike. Simply set a reminder to that message of the client.

3. Insurance Agents: Insurance agents can set reminders to follow up for policy premiums, claims settlement, new policy update and communicating with their clients. This definitely is useful when they are communicating with a large number of people on WhatsApp receiving thousands of messages, enquiries or updates.

4. Manufacturers/Suppliers: You can easily benefit from setting reminders for delivery schedules, payment schedules and follow-ups with your customers.

5. Hotels & Restaurants: Setting up reminders is very important in this case when you are accepting food orders through WhatsApp or Hike. A customer may place an order in the morning for delivery of food in the evening. In that case, you must have a reminder set to that order to not to forget or delay.

Setting reminders to WhatsApp or Hike chat messages is not only important for above professionals but anyone who uses WhatsApp, Hike or any other chat messenger for business and personal communication.

There are many more advantages of Bag A Chat app than just the above. See here bagachat.com.

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Hike & WhatsApp Chat Search - Untangled With ‘Bag A Chat’ App

Now you may wonder what’s special about Hike or WhatsApp search, it’s just something you do everyday. Really? you may be doing it hard way and you never thought about an easy solution that may exist. We all know chatting is obsessive.

Once you start chatting on WhatsApp or Hike, you never feel like stopping. It goes on and on… It is not always that you chat with friends for fun. Sometimes you share personal images, videos and business information to people for important reasons. This information is important to you and the receiver and you take due care to preserve it as you know you always require it anytime.

Assume you have thousands of messages and you need to search for a particular message/media. How will you do it ? Hike or WhatsApp search is not so user-friendly and often shows irrelevant messages without any logical arrangement.

You have to read each and every message to find out the exact message. This is time consuming and frustrating. Many of times, the chat message has got deleted if you haven’t done backup of whatsapp or hike chat messages.

Use Bag A Chat App for Easy Hike & WhatsApp Search

By applying powerful search feature of Bag A Chat app, you can quickly do Hike or WhatsApp search with multiple filters such as :

1. Sender Name - example - “Rajesh or Rajesh Sharma”
2. Group - Example - example “College friends’ or “Project team” group
3. Date Range - example - 12-01-2016 to 18-01-2016
4. Text - example - ‘picnic photos’, ‘project update’, ‘property’ or any thing.
5. Media type - example image, video, contacts and more

Check out this demo video that shows to do Hike or WhatsApp search using Bag A Chat app

In addition, this app helps you add labels to your messages to view in folders. And you can search messages using label names too!
All these filters can be applied simultaneously to find important message real quick.

This makes your Hike and WhatsApp search very easy and time saving allowing to quickly respond on phone call or in urgent situations.

Share your views and opinions if you have tried Bag A Chat app’s powerful search feature and how it has helped you in one or the other urgent situation.

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Whipped? Get WhatsApp Chat History Backup App

Well, there is no need to panic or feel embarrassed and helpless if your important WhatsApp chat history just disappeared. You are not alone! Many others are shocked to see their important chat messages deleted when they don’t know how to backup WhatsApp chat history.

If you are not aware, please read carefully, WhatsApp clearly states on their faq’s page - “Note that any messages deleted from your phone before the backup was created, will not be restored” and “If you are unable to restore your chats, unfortunately, we cannot restore your chats, contacts or multimedia files for you.”

However, to your delight, WhatsApp automatically makes backup of your conversations everyday at 4 am and you have to uninstall and reinstall to restore messages from this copy. WhatsApp taking up your backup is amazing but what about uninstalling and reinstalling WhatsApp? This is drowning.

Also, there is no provision to backup only the selected important messages. It saves everything, whether you need it or not.

Stop being a loser ! Get WhatsApp chat history backup app

Gift yourself this pay zero, authentic and tested app from Google play store. Bag A Chat app is free WhatsApp chat history backup app and is equipped with some great mind-blowing features than just backing up or saving whatsapp chat history.

This WhatsApp chat history backup app does not require you to remain connected to internet. Once you have installed the app, follow the simple steps as shown in this video on how to save whatsapp chat history using Bag A Chat app and you’re done.

All the chat messages would be saved privately in the app on your mobile phone (locally) and not on the server of Bag A Chat app.

Your data is safe and secured with you. Isn’t this easy? You can selectively backup or save WhatsApp chat history with few clicks any time you want to do so.

Once you backup WhatsApp chat history, this app helps you to -

- Search messages with 7 different filters including date range, media file type, labels etc.
- Add labels to messages to logically view those in folders
- Upload selectively to Google drive/Dropbox cloud
- Many other features to make it a complete data  organizer

Bag A Chat app is not only specific to WhatsApp but also supports multiple instant chat messengers including Hike. More and more instant messengers are being added with the intention of making chat message backup convenient for your popular instant messenger.

Get the app now from Google play store: https://play.google.com/store/apps/details?id=com.bagachat.messagemail&hl=en

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Real Estate Agents: 5 Tips To Do Better Business on WhatsApp & Hike

Popular instant messengers such as WhatsApp and Hike are no wonder the most chat applications used by real estate professionals all over the world for one simple reason -  all the prospective clients (buyers and sellers) are easily available on these free messengers.

Real estate agents, brokers or realty consultants need to communicate with their prospects a lot more than anyone else and have to constantly keep in touch with their prospective leads. WhatsApp, Hike is considered as the best medium by them to remain connected with their prospects by sharing real estate information every now and then.

How Bag A Chat can help real estate agents do better business on WhatsApp and Hike?

Bag A Chat app acts as an add-on for WhatsApp and Hike and enables you to do business tasks that WhatsApp and Hike does not support. Here are some prominent features of Bag A Chat that can really boost your real estate business on WhatsApp and Hike.

1.Save only important property related information received from prospects

A real estate agent or broker receives enquires from prospects such as ‘needed 1 bhk flat on rent in so and so area’, ‘plot for sale’, ‘bunglow on rent’, along with property details & photos from various people. To keep a track of this information in future, you can selectively save this information using Bag A Chat app and not all the messages. So, you can never miss this information when required after a few days or months.

2. Quick search required property related information from prospects

Now that you have saved hundreds of real estate enquiries on chat messages from buyers and sellers, say after a month, one of a buyer calls you back asks about an update on his requirement for example ‘1 bhk flat on rent in thane, Mumbai’. You can quickly search using his name, group, labels, date range or text such as Thane, Mumbai or 1 bhk and get all the related messages quickly to address his enquiry immediately. Let your client know that you are working on their requirement without asking them repetitively for same information.

3. Set reminders to property related enquiries received in chat messages

Suppose, one of your client has raised you an enquiry about buying a hotel in Delhi on WhatsApp or Hike and you know you have someone who has this property for sale. You can quickly set a reminder or alert to this message to call that person at a certain time. This can really help you close the deals quickly without losing the business for more high worth and possible deals.

4. Access property enquiries from anywhere on the go

You don’t have to stick to your mobile for referring to your saved property enquiries all the time. Once you have uploaded all the important property chat conversation on your cloud Google Drive and Dropbox using Bag A Chat app, you can easily access from anywhere on PC, Laptop and tablets.

5. Add labels and organize chat messages from clients and group of agents

As a real estate broker, it is indeed very much important to work with other agents to share property details and enquiries and close the deals in quick time. It is often difficult and time-consuming to work alone and search for properties and prospects single-handedly. Using Bag A Chat app you can quickly organize property details including photos and videos from a group of agents and label them accordingly by client name, property name, agent name or deal type such as buy or sale deal.

There are many more features other than above that can really help you boost your real estate business on WhatsApp or Hike using Bag A Chat app. Successful real estate agents or brokers always use latest technologies and apps to boost their business and close more deals than others who rely on just personal connections.

Make Bag A Chat app your real estate companion and see the difference it makes to your business. Install the app now from Google Play Store, and yes, it’s free. However, if you are a big real estate agency or company and willing to get a customized Bag A Chat app for your own business, then you can get it so. Simply write to info@bagachat.com or visit www.bagachat.com/business for more details.

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How Bag A Chat App Can Help You Manage Your Projects Better?

With a strong emphasis on efficiency, performance, and reporting, being a project manager today is significantly different from what it was before 2005. With so many changes happening around all the time, it is always possible to face project failures.

The major factors for project failures are lack of involvement from senior management, capturing time and costs against projects, non-usage of any project management software, lack of knowledge about tools related to project management, lack of project management training and inability to deploy costly project management software. The project management industry is continuously evolving and the role of a Project Manager is always challenged.

Why Use Instant Messengers such as WhatsApp & Hike for Project Tracking?

Apart from being free and easy to use, instant messengers offer the convenience of being connected to your customers 24x7. These instant messengers such as WhatsApp & Hike can affordably be used in project management in following ways

1. One to One Chat – You message back and forth with project team members
2. Group chat – You can chat with two and more people at a time, up to hundred team members at a time with you and each other.
3. Broadcast – You can broadcast a project update to all members without allowing them to reply.
4. Calling – You can instantly call any of member
5. Share documents – You can easily share documents such as PDFs, flow charts, excel logs, videos with your team members back and forth.
6. Use with Web – You can also use web to access chat messengers such as WhatsApp.

How Bag A Chat App helps you with Project Tracking on WhatsApp & Hike?

Bag A Chat is an innovative app that works as an add-on for instant messengers such as WhatsApp, Hike and more. Bag A Chat enables you to make an enhanced use of business chat messages on instant messengers. If you are using instant messengers for project tracking, Bag A Chat app should assist you in managing your projects better in following ways –

1. Selectively save only project/status updates in chat messages

As a project manager, you may get hundreds of project updates from each of your team member. In that case, there is always a possibility of these messages being mixed up with your personal chat messages. In this scenario, selectively saving project updates becomes easy using Bag A Chat app.

2. Organize project chat messages under labels

As a project manager, you may be simultaneously working on many projects. In that case, it is very essential to maintain the project updates differently for different projects. You can easily organize chat messages under labels such as Project 1, Project 2, Project 3 or Accounting Project, Sales Project, HR Project, Development Project or anything that is convenient to you. Assign labels that you can easily remember and relate.

3. Smooth vendor management

Vendors and suppliers often send invoices, product images and quotations on WhatsApp chat. As a project manager, you can label them smartly as ‘Invoices’, ‘Purchases’, Store PO, Invoices, Product Images, Supplier Name, Vendor Name for easy and quick reference for future discussions, follow-ups and payments.

4. Project Data Privacy and Cloud backup

Bag A Chat app lets you maintain project privacy by saving these messages on cloud and eliminating the risk of images, text messages and media files being deleted from gallery or messenger. In addition, no one other than you can access these messages on your mobile phone when they are saved in the app.

5. Smartly Search Project Messages 

When you have received hundreds of project chat messages from hundreds of team members, it is not easy to search for a particular message. With Bag A Chat app, you can smartly search messages with multiple search criteria. Save you time and effort using this super-fast way to search chat messages.

This may not be all for you as a project manager, you may have more needs in your project such as integrating chat communication with your ERP, CRM, SRM or any other internal business software, a collaborative view of business communication, management dashboards or any other business insights based on project chat messages. In that case, Bag A Chat can customize a solution to adapt to your business needs. See in more detail here how Bag A Chat works in project tracking or write to info@bagachat.com and we can get in touch with you quickly.

Check out our next blog post for real life business examples of using Bag A Chat app for project tracking in various business segments.

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5 Business Benefits of Analytical Reports Created on Chat Messages from WhatsApp, Hike & Other Messengers

The popularity of WhatsApp is ever increasing since Facebook bought the instant messaging service for $19 million. More and more businesses are already using popular instant messengers such as WhatsApp or Hike for customer service, business support, e-commerce, official communication, and general enquiries. Countries such as South Africa, Brazil, Singapore, Malaysia, India, Mexico, Spain, UAE, Saudi Arabia and Hong Kong are among the top users of WhatsApp, Hike and other instant messaging applications.

Instant messengers such as WhatsApp being a free platform, businesses are thriving to make best use of these platforms and gain maximum exposure and reduce advertising costs. These apps are a great way for a local business to communicate with its customers. As a business owner, if you are using WhatsApp or Hike for customer service, business support, trading, retailing or banking and not analyzing the chat messages then you are losing the important insights for your business.

It is not just about marketing/sending/receiving chat messages to and from customers but also getting insights on how effective is your business communication. Here are five business benefits that you can derive by creating reports based on WhatsApp chat messages.

1. Feedback : Discover if you are making your customers happy

When customers send you feedback on popular instant chat messengers such as WhatsApp, Hike or any other messenger, you immediately come to know if the customer is happy with your service or not. As a business, it is very important to track the customer feedback over a period of time when you are dealing with thousands of customers.

2. Responsiveness: Know if your customers check your messages

When a business sends any messages to a new customer or an existing customer base, it is very important to know who have really checked the messages and when. This is a very important insight from a business perspective, as it lets you know the best time suitable for sending the messages and know which of the customers in your group are most active and responsive to your messages.

3. Chat Comparison: Learn what works and what doesn’t

As a business, you may send out a friendly festive greeting or a new offer and discount or an update about the product or a service on a regular basis. The message could even be about a same topic but created differently with beautiful images and wordings. In that case, know which of your posts works well and which does not - by creating reports that shows number and type of responses.

4. Manage Customer Relationship – Provide timely resolutions

A timely resolution to any customer complaint not only keeps the customer happy but also ensures recurring business and long-term association. Customer relationship is a key to success for any business. Create reports to know the complaints resolved through chat messages and maintaining the history of conversation as closed tickets and open tickets.

5. Measure Performance: See how your team is doing

You may have appointed a number of staff for interacting with customers on WhatsApp and Hike. In that case, it is very important to know the daily performance of the staff such as number of chat messages sent, received, customer response in a group and engagement using the group drivers or vibrant buddies reports from Bag A Chat app.

Why use ‘Bag A Chat’ app for creating reports from WhatsApp Chat Messages?

WhatsApp & hike does have limitation though and they have no intention to make it business friendly. Clearly, their blog says it all “We want WhatsApp to be the product that keeps you awake... and that you reach for in the morning. No one jumps up from a nap and runs to see an advertisement.” WhatsApp is clearly not interested in providing business benefits to any user.

Bag A Chat app makes the analytical reports very much possible for a business and also works as an add-on to WhatsApp/Hike and any other instant messenger for providing the business benefits that no other app is currently offering. There are lot many features that a business can benefit apart from just using analytical reports based on whatsapp chat messages or hike chat messages.

Simply write to info@bagachat.com to enquire about personalized business reports or any future needs.

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5 Crucial Benefits of Using BagAChat App for Businesses using WhatsApp for Customer Service

The previous article simplify customer care and business support with WhatsApp and Bag A Chat app showed us the many benefits of WhatsApp and the potential it has to offer to a business. In this detailed post, check out how Bag A Chat helps you with customer service using WhatsApp with its five crucial advantages -

1. Save ONLY important chat messages of clients with privacy

It’s not easy to convert a prospect in to an actual customer. Customers take months to give you business. In such cases, selectively save information or discussions with prospects that you had on Whatsapp and access it months later when needed. No jotting notes in diary any more. Your data is always secure as it is saved on your mobile phone or on your Cloud (Google Drive or Dropbox).

For example, save all the messages of customers who showed positive response to your product or service and who can convert to a customer in next 15 days. Save them under a label as “ Positive Clients"

2. Don’t Get lost in thousands of chat messages all the time? Use powerful search feature

If you are providing customer service to thousands of customers using WhatsApp, then searching for specific customer details becomes daunting. With the help of Bag A Chat app, you can search important messages, contact details, address from all chats with customers, groups, teams in few seconds! One can use multiple search filters such as by sender name, random text, date range, media type, label, etc.

For example - Brokers or agents and their officers share a lot of info related to new policies or properties, events, leads, sales updates, training videos, etc with their clients and colleagues. In this case, some details, contact numbers/addresses are sent to friend groups too and to people who should not receive it.

3. Access messages anytime from any device – Upload to internet cloud

Upload all or selected WhatsApp chat messages together to your favorite cloud services like Google Drive and DropBox. One can easily access this data on cloud from other devices like laptop, tablet or other phones. If required, one can also email chat messages together.

For example: Doctors find it more easy to browse information on PC rather on mobile and hence the WhatsApp conversations can be easily accessed on PC when its saved to Google Drive or Dropbox. Traders and merchants use multiple phones at a time, so they need to access the same data from any mobile device at any given time. In that case, when the WhatsApp data is saved on cloud, they can access it on any device and not just from the device through which they operate the WhatsApp account. Even when the phone is dead, the data can be accessed from Cloud. So your data is always secure and available when needed.

4. View messages on same topic from multiple conversations together

With Bag A Chat app, one can keep together the project discussions, leads, sales updates etc. received across many conversations on WhatsApp. One can easily access labeled chat at one place, add one or more labels to particular messages. Thus, no more frustrating searches to retrieve that single update.

For Examples: Wholesalers and traders can separate the information by price, quantity, quality, product name or anything that’s feasible. Multiple product information can be separately labeled and quickly accessed. Companies talking to same vendor on different products/services in same conversation can label the information product wise or company wise and have easy access.

5. Generate Reminders from chat messages

Bag A Chat app helps to set reminders to chat messages and are stored with sender, timestamp and message text. It helps you to get complete reference when reminder pops up, very useful in case if you are dealing with multiple scheduled payments, deliveries, follow-ups & meetings.

For example - Doctors can set appointment; agents create reminders to follow-up after 2 months for purchasing a policy/wealth product/property as per customer intimation or policy payments schedule and meetings with customers. Manufacturers, suppliers, traders can keep reminders as per delivery deadlines along with payment schedules and follow-ups with customers.

Every Business is Different And So the Needs

Every business users instant messengers differently and for different purposes. One business many be able to finding WhatsApp as a full-fledged ready to use application and one may need some more enhancements to it for better use and performance. There could be any of the requirements as under -

• Uploading all important communication on your CRM, SRP, office management system 
• Creating dashboards accessible to management
• Web UI for teams to access business communication
• Need solution on any other messenger of your choice

In such cases, for those businesses who use WhatsApp for business and need more, Bag A Chat offers customized business integration solutions to fit their requirements and expectations.

If you believe, you need a more advanced way of using Instant Messengers such as Whatsapp for your business, simply get in touch with us now.

Write to info@bagachat.com and we can discuss further.

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Simplify Customer Care and Business Support With WhatsApp & Bag A Chat App

Long-term customer care is key in every business. Instant Messengers such as WhatsApp offer personal touch to customer care in many businesses like real estate, wealth management, hotels, e-commerce startups, clinics, traders and more. And, why not? These interesting stats will tempt to you start using WhatsApp for Business and Customer Service.

Potential of WhatsApp for Business

WhatsApp has over 900 million active users as of today and over 1 million new users register everyday. More than 700 million pictures are shared on WhatsApp everyday and while 70% users check WhatsApp daily. More than 27% selfies shared on internet are made usually for WhatsApp sharing. An average user checks WhatsApp more than 23 times in a day. So looking at these stats, one can assume how much potential a business has for promoting business or best in class customer service.

Why WhatsApp for Customer Service?

1. Customer services is always assumed to be a costly service as businesses and many of the small and medium business owners find it difficult to manage the customer service department efficiently. Majority of the time and money is invested in product development, marketing and sales. Customer service is often affected due to lack of appropriate tools and systems in place.

2. With the availability of WhatsApp, a free tool available for use as a perfect medium for customer service, many businesses have started to use WhatsApp for business in customer service department. Small and medium business owners are tapping in the opportunity to connect with their customers by sending periodic announcements, updates, and season’s greetings to their valued customers.

3. Countries such as South Africa, Brazil, Singapore have already started using WhatsApp for business almost like any other application. India has the largest number of active users contributing to 10% share of its total user base. Many other countries in Middle East, Asia, Africa and Europe are switching to WhatsApp for business and personal use.

As a business owner, if you are using whatsapp for business, then one should also use Bag A Chat app. Bag A Chat app is a free app that works as an add-on for WhatsApp when engaged in customer service using whatsapp. Wondering how Bag A Chat can help you with WhatsApp for Customer Service?

Check out our next blog for detailed benefits of using Bag A Chat app and WhatsApp for business and customer service.

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