
Messengers are the Future: Today, the popularity of Instant
messengers (IM) like WhatsApp, Telegram etc. is un-questionable. IM communication
is not restricted only to personal chats any more. Consumers are reaching out
to businesses too, using messengers. After all, it’s so convenient instead of
downloading & using the business app! As communication is shifting from
traditional e-mail/SMS to next generation messengers, being available...